Solo business operations
How a Solo Business Can Build a Customer FAQ in Seven Steps
A seven-step method for turning repeated questions into an FAQ that helps customers choose the next action without waiting for a reply.
Collect questions from real conversations
Review a month of email and support history instead of relying on memory. Group wording variants by the job the customer is trying to complete, then record frequency and the time required to answer.
Write each answer as conclusion, conditions, and action
Answer yes or no in the first sentence, explain exceptions briefly, and list the menu or information the customer needs in order. Use labels visible in the product rather than internal terms, with descriptive links to the relevant page.
Update the FAQ using searches and reduced inquiries
After publication, review site searches, clicked links, and repeated inquiries each month. If customers still contact you after reading, the question title or next action is unclear; shorten it and make the instruction more specific.
Start with OfficialMail
Start operating with one official primary mailbox.
Use one primary mailbox as your company's official address and review every domain-connection value directly in the mailbox.