Do I need a domain?
You need a domain that you own or can manage to create an official company address. A website is not required; the domain alone can be connected to email.
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OfficialMail FAQ | Free Business Email and Domain Setup
Answers about the free primary mailbox, domain connection, AI summaries, team expansion, and billing.
Answers about the free primary mailbox, domain connection, AI summaries, team expansion, and billing.
Q
Start free
Q
Domain connection
Q
AI summary
Q
Team expansion
Questions to review before adoption, organized by topic.
Review free start, domain connection, AI summaries, and member expansion against real operating needs.
Start
Do I need a domain? 2
Review MX, SPF, DKIM, and DMARC to manage receiving and sender authentication together.
Domain and AI
Do I need a domain? 3
Start with a primary mailbox and expand the team and automation only when operations grow.
Do I need a domain? 4
An official address on your company domain helps customers recognize a trusted channel.
Team operations and billing
Do I need a domain? 5
Review MX, SPF, DKIM, and DMARC to manage receiving and sender authentication together.
Do I need a domain? 6
Start with a primary mailbox and expand the team and automation only when operations grow.
Do I need a domain? 7
An official address on your company domain helps customers recognize a trusted channel.
Separate what to check before adoption from what to operate afterward.
Business email is more than an inbox: it preserves records, trust, and accountability between a company and its customers.
Operational checks
Separate customer support, partnerships, and billing by address and folder.
Use company accounts so records remain when ownership changes.
If mail bounces or enters spam, review DNS authentication and the message authentication results.
Key points
An official address on your company domain helps customers recognize a trusted channel.
Review MX, SPF, DKIM, and DMARC to manage receiving and sender authentication together.
Start with a primary mailbox and expand the team and automation only when operations grow.
Operational standards can be viewed across three areas.
Company domain address
Use a recognizable official address such as contact@yourdomain.com.
Guided DNS connection
Add MX, SPF, DKIM, and DMARC one step at a time and verify their public status.
Expand when the team grows
Start with the primary mailbox and add member mailboxes when roles appear.
You do not need to start with a complex setup.
Start in an order a small team can operate, then add features and accounts when needed.
Choose the domain and primary address.
Choose your company domain and primary address.
Find where DNS is managed.
Enter the guided DNS records and verify their public status.
Enter the provided records exactly.
Test with an external address, then publish the official address on your website and customer materials.
Verify the connection and test sending and receiving.
Choose your company domain and primary address.
Related topics
Business email
Start with one free company mailbox, connect your domain, and expand to team mailboxes and AI summaries when needed.
Domain email
Create official addresses such as contact@ or support@ on your company domain and configure MX, SPF, and DKIM.
AI email summary
Receive concise summaries of key points, action items, and reply direction for incoming business emails.
Team mailboxes
Keep your primary address and add separate mailboxes for support, sales, and operations as your team grows.
Official email is the first touchpoint where customers judge a company.
Create the primary mailbox first, then add domain connection and team expansion in the order you need.