Terms Of Service

Terms of service

These terms set the basic rules for using OfficialMail business email, domain connection, webmail, team expansion, AI Assist Bridge, and related services.

Operator KAVENIXRepresentative Lee Sang-hyunBusiness registration no. 516-16-02620Business address: 15-26 Sukseonongju-ro 5-gil, Jungnang-gu, Seoul, Republic of KoreaEffective date June 19, 2026

Article 1 · Service and agreement

OfficialMail provides business email, domain connection, webmail, team mailbox, scheduled sending, and optional AI Assist features. An agreement begins when registration is accepted and the user may cancel through the service.

Article 2 · Service and agreement

OfficialMail provides business email, domain connection, webmail, team mailbox, scheduled sending, and optional AI Assist features. An agreement begins when registration is accepted and the user may cancel through the service.

Article 3 · Service and agreement

OfficialMail provides business email, domain connection, webmail, team mailbox, scheduled sending, and optional AI Assist features. An agreement begins when registration is accepted and the user may cancel through the service.

Article 4 · Service and agreement

OfficialMail provides business email, domain connection, webmail, team mailbox, scheduled sending, and optional AI Assist features. An agreement begins when registration is accepted and the user may cancel through the service.

Article 5 · Accounts and security

Users must provide accurate information, protect credentials, and notify OfficialMail of unauthorized use. Account sharing, impersonation, spam, phishing, malware distribution, and attempts to disrupt the service are prohibited.

Article 6 · Service and agreement

OfficialMail provides business email, domain connection, webmail, team mailbox, scheduled sending, and optional AI Assist features. An agreement begins when registration is accepted and the user may cancel through the service.

Article 7 · Domains and external services

Users must own or be authorized to manage connected domains. DNS propagation, registrar policies, external mail providers, domain expiry, and third-party outages are outside OfficialMail's direct control.

Article 8 · Plans, billing, and cancellation

The Free plan provides the scope shown in the service. Paid plans, VAT, billing cycles, renewal, cancellation, and refunds follow the checkout screen, applicable law, and the service policy. Unused prepaid periods are handled according to applicable consumer law.

Article 9 · AI Assist

When enabled, selected message data may be processed to create summaries and relay replies. Users remain responsible for reviewing generated results and for having authority to process the relevant correspondence.

Article 10 · Accounts and security

Users must provide accurate information, protect credentials, and notify OfficialMail of unauthorized use. Account sharing, impersonation, spam, phishing, malware distribution, and attempts to disrupt the service are prohibited.

Article 11 · Availability and liability

OfficialMail may restrict abusive activity or temporarily suspend service for maintenance, security, outages, or force majeure. Liability is limited to the extent permitted by applicable law, especially for events outside reasonable control.

Article 12 · Availability and liability

OfficialMail may restrict abusive activity or temporarily suspend service for maintenance, security, outages, or force majeure. Liability is limited to the extent permitted by applicable law, especially for events outside reasonable control.

Article 13 · Data and termination

Service data is retained and deleted according to law and OfficialMail policy. Users should keep necessary backups. After termination, data may be retained for legally required periods and then securely deleted.

Article 14 · Availability and liability

OfficialMail may restrict abusive activity or temporarily suspend service for maintenance, security, outages, or force majeure. Liability is limited to the extent permitted by applicable law, especially for events outside reasonable control.

Article 15 · Plans, billing, and cancellation

The Free plan provides the scope shown in the service. Paid plans, VAT, billing cycles, renewal, cancellation, and refunds follow the checkout screen, applicable law, and the service policy. Unused prepaid periods are handled according to applicable consumer law.

Article 16 · Governing law

The laws of the Republic of Korea govern these terms. The parties should first attempt good-faith consultation; unresolved disputes follow the jurisdiction prescribed by applicable law.

Supplementary provision

These terms apply from June 19, 2026.