Company email
Company Email Addresses for Solo Businesses: Five Roles and an Operating Order
When and how to separate primary, support, billing, partnership, and system-sending addresses for a solo business.
Start with one primary address
When volume is low, one address such as contact or hello is enough. Use it consistently on the website, proposals, and contact materials, then stabilize filters and signatures first.
Add a mailbox when responsibility and history diverge
Separate support, billing, or partnership when they need different owners or retention rules. If one person handles everything and only the visible address differs, an alias and folder rules may be enough.
Separate system sending from the reply mailbox
Order confirmations and password resets can use an API sender, but messages that invite replies need a monitored Reply-To. Verify SPF, DKIM, bounce handling, and central sent history together.
Start with OfficialMail
Start operating with one official primary mailbox.
Use one primary mailbox as your company's official address and review every domain-connection value directly in the mailbox.