Solo business operations
Post-Delivery Customer Care for Solo Businesses: A 14-Day Follow-Up Routine
A 14-day routine covering handover, real-use checks, issue resolution, and a relevant next proposal.
Close delivery with acceptance criteria and storage locations
Send the deliverable links, access rights, backup location, and acceptance checks together instead of only saying complete. Separate support scope and contact channels so later requests can be classified correctly.
After three days, ask about the workflow, not just features
A generic question such as “Is it working?” produces little detail. Ask what task they tried first, where they stopped, what took longer than expected, and what remains unused.
Base the day-14 proposal on an observed problem
Do not rush an upsell. Find repeated work or a bottleneck in actual use, then propose a small improvement with expected impact, cost, and optional timing.
Start with OfficialMail
Start operating with one official primary mailbox.
Use one primary mailbox as your company's official address and review every domain-connection value directly in the mailbox.